Frequently Asked Questions & Support
Find quick answers below, or reach out to our team and we'll get back to you shortly.
Most applications are reviewed within 5-7 business days. If your profile matches the role, a recruiter will reach out to schedule a screening call. If there's no match, you'll typically receive a status update within 2-3 weeks.
Yes. If your application isn't moving forward, you'll receive a status update by email. In rare cases with very high application volumes, early-stage rejections may not include an individual note, but you can always check your status by replying to your confirmation email.
You'll receive an email confirmation right after submitting. To get an update at any time, reply to that email or use the Support tab with the job title and the email address you applied with.
Applications can't be edited directly once submitted. If you spot an error or want to attach an updated resume, reach out through the Support tab with the job title and we'll update your file manually.
Yes, you're welcome to apply to any role you're a good fit for. We recommend tailoring your screening question answers to each specific role rather than reusing identical responses.
We accept PDF and DOCX files, up to 5MB each, for both your resume and cover letter. PDF is recommended since it preserves formatting consistently across devices.
No account is required. You can apply directly from the job page - fill in your details, attach your documents, and submit.
Uploading your resume lets our system automatically pull your name, contact details, and experience into the application form so you don't have to retype everything. You can review and edit every field before submitting.
Yes. Your application data is only shared with the hiring team for the role you applied to, and is handled in line with our Privacy Policy. We never sell candidate data to third parties.
It typically starts with a recruiter screening call, followed by one or more role-specific interviews with the team, and a final conversation with the hiring manager. Exact timelines vary by role and are shared with you once you move to that stage.
Absolutely. We keep applications on file for future openings, and you're always welcome to apply again for a new role - especially if your experience has grown since your last application.
Use the Support tab on this page - describe the issue and attach a screenshot if possible. Our team will help you resolve it or complete your application manually if needed.